For most VAs, the first thing to consider when working with clients is building the trust and confidence to signify their good relationship.
It is easier to work when trust is present, as this will hamper the quality of work between you and the client.
There could be many ways to build trust to help blossom the working relationship and bring out the best in your work.
Let us identify some areas in which you can start building trust :
- Communication is essential for any relationship, but especially important in business. It would be best to communicate with your clients clearly and regularly in a way that is easy to understand. It would help if you also were responsive to client inquiries and concerns.
- Trust can be built between you and your client over time through consistent communication, reliability, and honesty. When clients trust a business, they are likelier to do business with them again and refer them to others.
- Understanding: Businesses must understand their clients’ needs and wants to provide the best possible service. It means listening to their feedback, asking questions, and proactively identifying their needs.
- Respect: Businesses should treat their clients respectfully, regardless of size or budget. It may mean being polite, professional, and accommodating.
- Value: Businesses need to provide their clients with value for their money. It means offering quality products and services at a fair price.
It may look easy, but sometimes it takes a lot of courage to do the above. We can also consider doing the following to support the actions needed to do the above. It can simply be:
- Getting to know your clients. Take the time to learn about their business, goals, and challenges.
- Being responsive. Respond to client inquiries and concerns promptly and professionally.
- Going the extra mile. Do whatever it takes to exceed your client’s expectations.
- Being honest and transparent. Always be honest with your clients, even when it’s not easy.
- Being reliable. Deliver on your promises and meet your deadlines.
- Being grateful. Thank your clients for their business and tell them you appreciate their relationship.
- Understand their culture. It would be nice if you better understand your client’s culture and slowly introduce yours to them so you can both adjust and adapt to it.
If you are new in this career, read this blog and learn how to create trust when working with your client.
We hope this can help you prepare as you venture into this career.
