Ethics is defined as “the moral principles that govern a person’s behaviour”. As a VA, you are expected to have certain work ethics or values that drive your conduct in this chosen career. In our aim to develop professionalism while working remotely, we listed 5 important work ethics that every virtual assistant in Virtual Elves should follow:
1. Use your social media sites in a professional way. We discourage you from directly connecting with our clients on social media. If it is necessary that you connect with them because of work-related reasons (I.e. you manage their social media accounts), we advise that you avoid posting vulgar, negative, slanderous, and sexual posts, as it will become your brand to them.
2. Always treat the data and login details entrusted to you by the client with utmost confidentiality, whether clients let you sign a confidentiality agreement or not.
3. Never say you can do a task or know a tool if it’s not true. Don’t use the client’s official sites to navigate or figure out how to use certain tools unless they advise you to do so. This way, you avoid messing up the data in their official sites if there are mistakes made.
4. Avoid communicating with the client any issues or concerns you have with your agency. We
encourage you to always communicate with your account manager or customer relations officer any issues you have so they can discuss the best solution for you.
5. Clients will always know if you are telling the truth or not. Don’t say you’ve worked on a task when you have not, or say you are at home when you’re not. Note that you can always relay to your account manager or customer relations officer if you want to resign, to be reassigned to another client or to discontinue a specific project so they can find the best alternative. Don’t just disappear.
These are just a few guidelines on how you should conduct yourself as someone working remotely.
We are constantly adding more work ethics to guide VAs in this career and make sure that they deal with clients professionally, treat this work with a high level of respect to the client and to themselves and to make sure that they grow maturely as a remote worker.
